If you spot an error on OnlineCasino.org, please tell us. A wrong withdrawal limit, outdated licence detail or missing bonus condition can affect whether someone decides to deposit.
This policy covers errors in our casino reviews, comparison tables, bonus listings, guides and news articles. It explains how to report a problem and what happens when we check it.
Report an error
Use our website contact form and begin your message with “Correction request”. Please include:
- The page address.
- The statement or figure you believe is wrong.
- What needs changing and why.
- A supporting link or dated screenshot, if you have one.
- The country concerned, if the information varies by location.
You do not need to prove an error before reporting it. Enough detail to help us find and check the disputed information is a useful starting point.
Do not send passwords, full card details or identity documents. Redact personal and account details from screenshots before sharing them.
What happens next
Our editorial team checks the reported issue against sources relevant to the claim. For licence information, that may be the regulator’s register. For a bonus or withdrawal restriction, it may be the operator’s terms for the country concerned.
We check dates as well as wording. Terms can change after publication, and an offer available in one country may be different elsewhere. We may also review records from the original article or ask you or the operator for more information.
An operator’s response is evidence to assess, not automatic grounds for changing a page. If sources conflict or we cannot establish the facts, we may add a qualification or remove the disputed claim while we investigate.
We prioritise reports about licensing, player eligibility, access to funds and safer gambling information. We aim to correct confirmed errors promptly, but cannot give every request the same completion deadline. Some issues need further evidence or an answer from another organisation.
How we explain changes
Factual corrections: When published information was wrong and the error affects the meaning of a page or a reader’s decision, we correct it and add a dated note. The note explains the original error and the corrected information.
For example, if we incorrectly stated that wagering applied only to a bonus when it also applied to the deposit, we would correct the explanation and calculation, then describe the mistake in a correction note.
Updates: If information was accurate when published but later changed, we update it. A material change to licence status, payment terms or another condition affecting our assessment should explain what changed and when we checked it.
Clarifications: If wording is ambiguous or leaves out context needed to understand a claim, we revise it. We add a note when that clarification changes how readers should interpret the original information.
Spelling, formatting and other minor fixes do not normally need a separate note. We do not describe a small edit as a fresh assessment of the entire page. For substantive corrections, changing the “last updated” date is not a substitute for explaining the error.
Corrections that affect ratings or recommendations
If an error affects the facts behind a casino’s score, we reassess the relevant criteria using our review methodology. We explain any resulting rating change and check related summaries, comparison tables and recommendations for the same mistake.
Where credible evidence raises a serious concern, we may add a warning or suspend a recommendation while checks continue.
If the main claims in an article cannot be supported, we may withdraw it and publish an explanation. Correction and withdrawal notices should explain the issue without unnecessarily repeating sensitive information.
Requests from casinos and commercial partners
Anyone can report an error, including readers, writers and casino representatives. We assess requests on the evidence, whether or not the casino has a commercial relationship with OnlineCasino.org.
Corrections are free. Advertising payments and affiliate commissions do not determine whether we amend inaccurate information.
An operator can challenge the facts behind a rating and provide evidence for us to review. Disliking a score or an unfavourable conclusion is not, on its own, a reason to change it. Accurate criticism remains published even when an operator objects.
Corrections to older pages
We are reviewing older content on OnlineCasino.org. Some pages predate our current review methodology and may still need further checks.
You can report errors on those pages through the same contact form. Correcting a single detail does not mean we have reassessed the whole review. Where we check only part of a page, we make that clear.
If your concern remains unresolved
If you disagree with our response, reply with the point you believe we have missed and any further evidence. You can also use the contact form, refer to your earlier request and ask us to reconsider.
Use the same form to raise a concern about how we handled your correction request.
This process covers information published by OnlineCasino.org. We do not operate casinos, hold player funds or control withdrawals. Reporting an error in our content does not open a dispute with a casino or replace its complaints process.
